Water Utilities

Scam Alert: Water Utilities Warns About Scam Targeting Water Utility Customers

Posted May 14, 2012: Please be aware of a scam that is tarteting water utility customers. Scammers take personal information by telling individuals that there is a federal program that will pay their water bill, and then scammers give customers a fraudulent bank routing numbers to use. There is no such program, and customers are still responsible for their bill. Click here to read more.

About the Water Utility Department:

The Water Utility Department is responsible for the accurate billing and collection of all City of Longview water, sewer and sanitation accounts with combined revenues of over $31.8 million dollars annually.  Our functions include receiving the scheduled readings of all meters; preparing and sending the monthly billing of over 28,000 accounts; processing and posting various forms of payment to customer’s accounts; handling the collection efforts of delinquent accounts, and responding to various customer requests.

In keeping with our commitment to providing excellent customer service, we are pleased to offer a wide range of technological options that provide real time round the clock secure access to account information.  These customer service enhancements allow you to obtain account information or make a payment 24 hours a day seven days a week.  These added conveniences allow us to keep in touch with customers’ needs by extending our hours of operation at a minimal cost and at no charge.  

Mission Statement
The Water Utility Department will develop and maintain a competent team of professionals who strive continuously to improve the level of service to our customers through accurate utility billing, increased technological enhancements, and a greater emphasis on customer solutions, while planning for future needs of a growing and diverse community. 

Drinking Water Week Coloring Contest